Shipping policy
Last Updated: 30-05-2026
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. Customers will be notified if there are any significant delays.
Shipping Times
Estimated delivery times vary depending on your location:
United States: 7–15 business days
Canada: 7–18 business days
Europe: 7–15 business days
Australia & New Zealand: 8–18 business days
Rest of the World: 10–25 business days
Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including customs processing, carrier delays, weather conditions, or peak shipping seasons.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Any applicable shipping charges will be displayed before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Please allow up to 72 hours for tracking information to become available after shipment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the package cannot be delivered, we are not responsible for delays, additional shipping costs, or lost packages.
Please contact us immediately if you need to update your shipping address after placing an order.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact us and we will do our best to assist you in resolving the issue with the carrier.
Split Shipments
In some cases, items from the same order may be shipped separately to ensure faster delivery. If this occurs, you will receive separate tracking numbers for each shipment where applicable.
Shipping Restrictions
We reserve the right to limit or refuse shipments to certain locations where delivery services are unavailable or restricted.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team at:
Email: info@mymoonst.com
We aim to respond to all inquiries within 24–48 business hours.
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